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Customer Services

Our Customer Excellence Awards recognise us as a top performing Retailer for the quality of service we give to you, the customer. It shows our outstanding customer focus and dedicated service.

What can I expect from an award-winning Retailer?

When you visit York Ward & Rowlatt, you can rest assured that you will be receiving truly dedicated customer service. York Ward & Rowlatt have gone that extra mile to help you and make you happy, and the award really is a representation of the hard work that's gone into our consistent achievements and all-round high performance.

How can you be sure we are an award-winning Retailer?

You'll see winning Retailers clearly identified as Customer Excellence Award winners from January 2012. You'll see our award logo displayed at the top of our website.

How are the winners decided?

Vauxhall update their index of Retailer performance using Purchase Satisfaction and Service Satisfaction surveys. You will be invited to take part in both after you buy a new Vauxhall and after you get your vehicle serviced for the first or second time. Thousands of these surveys are collected – a recent tally came to over 30,000 of each survey over six months – so they make up a very accurate and long term picture of customers experience.

A Customer Excellence Award goes to Retailers with the most impressive combined Purchase Satisfaction and Service Satisfaction scores at the end of each calendar year.

Body Shop work

"What to do when we don’t meet your expectations"

We know there may be times when you believe something may have gone wrong and so to ensure things are always put right we ask that in the 1st respect contact the Manager of the relevant department. We will then launch our customer complaint protocol. We aim to resolve all complaints within 14 days and pride ourselves in achieving 100% resolution within this period.

In the unlikely event that a dispute remains unresolved York, Ward & Rowlatt subscribes to the Motor Industry Code of Practice for Service and Repair. This Code is governed by Motor Codes; the government back self-regulatory body for the motor industry.

Should you feel the need to Motor Codes can be contacted at:

71 Great Peter Street

Telephone: 020 7344 1651