Customer Care
Please call today: 01933 443403 or click here to contact us
We are committed to providing a high standard of service to you and all our customers. We know we won't always get it right first time so please tell us when we don't and we'll do our best to sort it.
By letting us know if you are unhappy with the service you experienced it gives us the opportunity to put matters right for you and to improve our service in the future for everybody.
Our staff are the best placed to receive your complaint and to work with you to resolve it. You can share your concerns with them in person, by phone, by letter or email.
We have a process in place to ensure any complaint is investigated thoroughly and corrective actions identified are taken promptly.
Any complaint is handled initially by the appropriate departmental manager and is then escalated up to the General Manager if necessary.
We will respond to any complaint within 24 hours of receipt.
We pride ourselves on achieving 100% resolution of all complaints.
Please complete the attached form or, alternatively, call the following:
- For Service Department complaints – Andy Cowley
- For Masterfit complaints – Andy Burton
- For Bodyshop complaints – Ady Brayfield
- For Sales complaints – Diane Taylor
- For Parts complaints – Dave Wilkins
- For any other complaint – Nick Hughes
