At York Ward & Rowlatt we have adapted our processes to keep our Service centres and workshops open and operating safely. We're open in order to keep your Vauxhall performing at it's best and to take the stress out of running a vehicle. We have put into place protective measures to keep you safe. Please watch the video for guidance or get in contact to find out specifics.
We are pleased to say that our showrooms are now open as normal from 8am to 6pm Monday to Friday, 8am to 5pm Saturday and 10am to 4pm on Sunday.
The safety of our staff and our customers is of paramount importance and as such we will practise social distancing measures and would ask that you do the same.
We will look forward to seeing you soon.
Further to our statement of 27th March, we continue to monitor guidance from the Government. Our primary focus has been, and will remain, the safety and wellbeing of our staff, their families, our customers and partners in the communities we serve. Garage businesses continue to operate under an exemption from the UK lock down and as personal protective equipment and guidance has evolved, so too has our ability to operate safely. As such we are able to resume essential services for all customers as follows:
Aftersales customers – Monday to Friday 8.00am – 5pm (Operating at 50% capacity)
To ensure we provide a safe environment for our staff and customers and to operate within the Government guidelines on social distancing we are, until further notice, operating with reduced capacity.
We are trying to accommodate customers who have service / bodywork bookings. As you can imagine, we are prioritising frontline NHS and emergency services staff. But be assured we will continue to do all we can to respond to all your needs. Please do contact us by telephone – 01933 443403 or email: firstname.lastname@example.org.
If you have an existing service booking it will go ahead as planned.
The parts department is now receiving twice daily deliveries for Vauxhall, Peugeot, Citroen, DS and Eurorepar – our all makes parts brand. Our trade delivery vans are not operating but we can accommodate collections. The parts team may be contacted by telephone – 01933 445050 or email: email@example.com
If you have any other queries relating to aftersales please email firstname.lastname@example.org where our staff are able to assist. Key workers may contact us using email@example.com
Sales customers - Monday to Friday 8.00am – 5pm (Telephone)
Monday to Sunday 8.00am – 6.00pm (email and Live Chat)
Following Government guidance our showrooms may be temporarily closed, but our remote Sales Teams are still here to help.
You can reserve any vehicle on sale for just £99 and test drive when lock down restrictions are lifted. If your need is urgent we can deliver anywhere on UK mainland for free.
Please stay safe through this unprecedented period. We know that by working together, we will come through this stronger.
Retail Franchise Director
Coronavirus Statement Update, Friday 27th March 2020
Further to our statement of 24th March and in light of the continuing escalation of this pandemic, it is with great sadness we have been forced to make the decision to temporarily close our business.
We are committed to ensuring we protect the welfare and health of our employees and their families and, of course, our customers.Safety is paramount.
We will continue to post updates on the situation via our website.
You may contact us on the following email addresses and, whilst all digital enquiries will be answered, please bear with us as we deal with high levels of customer enquiries.We may not be able to get back to you immediately but will respond as quickly as we can.
These are the emails you can use:
If you are a key worker and have an urgent mobility concern, we may be able to help keep your vehicle safely on the road and, should that be the case, we ask you to email firstname.lastname@example.org.Please do not use this email if you are not a key worker.
We thank you all for your continued understanding and patience during these very testing times.
York Ward & Rowlatt would like to thank all our customers and suppliers during these unprecedented and challenging times.
The situation changes moment by moment but, at the forefront of our minds, is the knowledge we have enormous responsibility for our team members and our customers to ensure we minimise any risk to their health.
Accordingly, it is with great sadness we advise that – with immediate effect – we are temporarily closing our Sales operations to anything other than digital and telephone enquiries.
We will operate a limited Aftersales service, from 8.00am to 4.00pm, for MOTs to ensure legal compliance and for essential repair work, both mechanical and accident repair. Our priority will of course be key workers and maintaining their mobility.
Any scheduled regular service work will be postponed until the crisis is over.We will contact everyone that might have missed a service to rebook as soon as there is more clarity about the situation and will, of course, look forward to welcoming you back to the business.
Where essential visits to our premises are required, we will observe all guidance in relation to social distancing and cleanliness.
You may have questions about your vehicle and we assure you we will be staying connected digitally to all our customers during this time – be that via email, social media or websites.We will also have reduced capacity to speak to you over the telephone – 01933 443 403 – but please be patient.
Please get in touch if you have any questions.We will be delighted to hear from you and will do our best to answer your queries and concerns.
We will look forward to the time we can open our doors fully again and welcome you back to the business.
Retail Franchise Director
In this Together:
Please be assured that, as a group of companies, we are monitoring the situation closely, taking advice from the Government and other agencies and working to ensure we all remain as safe as possible in these unprecedented and uncertain times.
The situation is changing daily and we will continue to heed the advice from the Government, Public Health England and other agencies.
For your Safety:
When visiting us, be assured that cleaning has been intensified. We are regularly disinfecting surfaces, door handles, the coffee machines and anything you may come into contact with during your visit.
Where we can get them, we are supplying antibacterial products but these are in short supply around the country.We currently have hand sanitisers on our reception counters so that customers are able to sanitise their hands on entering and upon leaving the dealership.
For the foreseeable future we will not shake hands with our customers and will keep distance between ourselves and others.
What remains apparent is that the single most effective thing we can all do is to wash our hands thoroughly and regularly.May we ask you to do the same?
If you leave your vehicle with us for a service, for warranty work or for body repairs, your car will be cleaned before it is returned and if our drivers are returning your vehicle, they will have worn gloves and will wipe the steering wheel, gear knob and door handles with Flash wipes.
Business as Usual
We remain open for servicing, warranty, MOT, repairs and sales for anyone who requires our assistance.We offer a collection and delivery service so you can continue to use us if you are staying at home.We will prioritise those most vulnerable and, where they have been asked to isolate, or have chosen to self-isolate, we will do our best to collect and deliver vehicles where possible.If you have an emergency, call us and we will endeavour to get you back on the road as quickly as we can.
We can offer virtual vehicle tours, test drives from home and a delivery service for customers purchasing a vehicle from us.
We take your safety seriously and will do everything we can to protect you, our customers, and members of our staff.
If you have any concerns, please speak to a member of the management team.