Planned Telephone Outage

As part of our ongoing commitment to enhance customer interactions we are upgrading our telecommunications infrastructure. As part of this transformation, I write to inform you of an upcoming, and unavoidable, telephone outage that may affect our accessibility:

Date: 25th September 2023

Time: 09:00

Duration: 1 – 2 hours

During this period, our existing lines will port across to a new system and our phone lines may be temporarily unavailable. We understand the inconvenience this may cause and assure you that we will work diligently to complete the upgrade as quickly and efficiently as possible to minimise disruptions.

We have taken measures to mitigate any adverse impact on our operations and have implemented alternative communication methods to ensure that essential communication can continue during the outage:

For urgent accident and breakdown assistance, please contact your provider directly.

For urgent office assistance, we have implemented a series to temporary numbers that will be available during the outage. These numbers are:

  • 07815 653 556 - Service
  • 07802 844 640 – Sales
  • 07815 653 557 – Parts
  • 07808 571 138 - Bodyshop

Our WebChat, Email, SMS, WhatsApp and our Social platforms will not be affected so you will be able to contact us by using your existing contact details.

If your contact is not so urgent you can:

Email us on - reception@yorkward.co.uk or complete the below form

If you have any concerns or questions regarding the planned phone outage, please do not hesitate to contact us.

Thank you for your continued support and cooperation.

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